Privacy Policy

Aurora Video Productions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (auroravideoproductions.com) and use our video production services. We are located at 123 Aurora Avenue North, Suite 200, Seattle, WA 98103. You can contact our Data Protection Officer, Dr. Anya Sharma, at anya.sharma@auroravideoproductions.com or by calling (206) 555-1212.

Information We Collect

We collect several types of information from and about users of our website and services, including:

• Personal Information: This includes information that identifies you as an individual, such as your name, email address, phone number, postal address, and any other information you voluntarily provide to us through our contact forms or during communications.
• Business Information: If you are a business client, we may collect your company name, business address, contact details of relevant personnel, and other details necessary for providing our services.
• Payment Information: When you engage our services, we collect payment information such as credit card details or bank account information. This information is processed securely through our trusted payment gateway providers. We do not store your full credit card details on our servers.
• Usage Data: We automatically collect information about your interactions with our website, including your IP address, browser type, referring website, pages you visited, and the time spent on those pages. We also collect information about the device you use to access our website.
• Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior on our website. Cookies are small data files stored on your device that help us improve your experience. You can control the use of cookies through your browser settings. See our Cookies Policy for more information.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Improving Our Services: We use your information to deliver the video production services you request, including script writing, filming, editing, and post-production. We also use your information to improve our services, develop new features, and personalize your experience.
• Communication: We use your contact information to communicate with you about your projects, send you updates, respond to your inquiries, and provide customer support. We may also send you promotional emails about our services, but you can opt out of these communications at any time.
• Payment Processing: We use your payment information to process your payments and prevent fraud.
• Website Analytics: We use usage data to analyze trends, track user activity, and gather demographic information to improve our website and marketing efforts.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.
• Marketing and Advertising: With your consent, we may use your information for marketing purposes, such as sending you newsletters, promotional offers, and information about new services. You have the right to withdraw your consent at any time.
• Internal Operations: We use your information for internal purposes, such as auditing, data analysis, and research to improve our operations and customer service.

Data Security

We take the security of your data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: We use encryption to protect sensitive information transmitted online, such as payment details and personal data submitted through our contact forms.
• Access Controls: We restrict access to your personal information to authorized personnel who need it to perform their job duties.
• Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities in our systems.
• Employee Training: We train our employees on data protection best practices and the importance of privacy.
• Secure Hosting: We host our website and data on secure servers with robust security measures in place.

However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Client Data: We retain client data, including project details and contact information, for the duration of our business relationship and for a period of seven years after the termination of the relationship, in accordance with accounting and tax regulations.
• Marketing Data: We retain marketing data, such as email addresses and preferences, for as long as you consent to receive marketing communications from us. You can unsubscribe from our marketing communications at any time.
• Usage Data: We retain usage data for analytical purposes for a period of one year.

Your Rights

You have certain rights regarding your personal information, including:

• Right to Access: You have the right to request access to the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes.
• Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that we have violated your data protection rights.

To exercise these rights, please contact our Data Protection Officer, Dr. Anya Sharma, at anya.sharma@auroravideoproductions.com. We will respond to your request within 30 days.

Sharing Your Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us with payment processing, website hosting, data analytics, email marketing, and other services. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or control of your personal information.
• Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

International Data Transfers

Your personal information may be transferred to and processed in countries outside of your country of residence, including countries that may not have data protection laws that are equivalent to those in your country. We will take appropriate measures to ensure that your personal information is protected in accordance with this Privacy Policy and applicable data protection laws, including implementing standard contractual clauses approved by the European Commission.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated Privacy Policy on our website and indicate the date of the last revision. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Material changes to this Privacy Policy will be communicated through a prominent notice on our website or via email.

This Privacy Policy was last updated on October 26, 2025.